Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below are the details of what we collect and why:

Device Information

  • Examples collected: browser version, IP address, time zone, cookie data, products viewed, search terms, and interaction with the Site.
  • Purpose of collection: to properly load the Site for you, and to perform analytics to optimise Site performance.
  • Source: automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purpose: shared with Shopify.

Order Information

  • Examples collected: name, billing/shipping address, payment details (including credit card numbers), email, and phone number.
  • Purpose of collection: to fulfil orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, screen for fraud, and, if you agree, provide marketing updates.
  • Source: collected directly from you.
  • Disclosure for business purpose: shared with Shopify, payment processors, advertising partners (Google, Facebook), and couriers such as Sendle.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfil contracts. For example:

  • Shopify: powers our online store. See their privacy policy here: https://www.shopify.com/legal/privacy.
  • Legal compliance: we may disclose information to comply with laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications. For example:

  • Google Analytics: helps us understand how customers use the Site. Read more: Google Privacy Policy. You can opt out: Google Opt-out Tool.
  • Advertising partners: we may share data about your purchases and interactions to deliver relevant ads.

You can opt out of targeted advertising here:

Or visit the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to provide services such as:

  • Offering products for sale
  • Processing payments
  • Shipping and order fulfilment
  • Keeping you updated on products, services, and offers

Cookies

A cookie is a small data file downloaded to your device when you visit our Site. Cookies improve your browsing experience by remembering preferences and tracking usage.

Types of cookies we use:

  • Necessary cookies (checkout, login, cart)
  • Performance cookies (analytics and reporting)
  • Advertising cookies (personalised marketing)
  • Social media/content cookies

You can manage or block cookies through your browser settings, though this may affect Site performance. For more, visit www.allaboutcookies.org.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Contact

For more information about our privacy practices, questions, or complaints, contact us at:

  • Email: support@xallking.com.au
  • Address: 11 Ferndell Street, South Granvill, NSW 2142 Australia

Last updated: 25/09/2025