Collecting personal information

When you visit the Xallking Australia website, we may collect certain information about your device, browsing activity, interactions with the Site, and information required to process purchases, customer support enquiries, or account-related requests.

In this Privacy Policy, “Personal Information” refers to any information that can directly or indirectly identify an individual. Below is an overview of the information we may collect and how it may be used.

Device and website information

Information we may collect includes:

  • Browser type and version
  • IP address
  • Device information
  • Time zone and language settings
  • Cookie and tracking data
  • Products viewed and search activity
  • Website interactions and browsing behaviour

Why this information is collected

This information helps us improve website functionality, optimise browsing performance, analyse customer interactions, maintain website security, and provide a better overall user experience across the Xallking Australia website.

How this information is collected

Device and website information may be collected automatically through cookies, tracking technologies, log files, web beacons, tags, and analytics tools integrated into the Site.

Who this information may be shared with

Some information may be shared with trusted third-party providers used to operate the Xallking Australia website, including Shopify and approved analytics or ecommerce infrastructure providers.

Order and customer information

Information we may collect includes:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction details
  • Order history and customer support communications

Why this information is collected

We collect this information to process orders, coordinate shipping and delivery, manage payments, provide customer support, send invoices and order confirmations, assist with warranty or return enquiries, and help prevent fraudulent or unauthorised transactions.

Where permitted, we may also use this information to provide updates relating to products, services, promotions, or marketing communications.

How this information is collected

Order and customer information is collected directly from customers when purchases, enquiries, account registrations, or support requests are submitted through the Xallking Australia website.

Who this information may be shared with

Information may be shared with trusted third-party service providers including:

  • Shopify
  • Payment processors
  • Delivery and logistics providers such as Sendle
  • Analytics and advertising platforms including Google and Meta/Facebook
  • Customer communication and operational support providers

Sharing personal information

Xallking Australia may share personal information with third-party providers used to support ecommerce operations, payment processing, shipping, analytics, marketing, and customer support services.

For example:

  • Shopify powers the Xallking Australia online store and ecommerce platform.
  • Payment providers process secure transactions and payment verification.
  • Delivery and logistics providers assist with shipping and order fulfilment.
  • Advertising and analytics providers help us improve website performance and customer experience.

We may also disclose information where required to comply with Australian laws, lawful requests, fraud prevention processes, or to protect the rights, security, and operations of Xallking Australia and its customers.

Advertising and analytics

Xallking Australia may use analytics tools, advertising technologies, and marketing platforms to better understand website usage, improve customer experience, and deliver more relevant advertising across supported digital platforms.

These technologies may collect information relating to browsing activity, website interactions, product engagement, and purchase behaviour across the Site.

Advertising and analytics providers may include:

  • Google Analytics
  • Google Ads
  • Meta/Facebook
  • Other approved advertising and analytics partners

Users may manage advertising preferences or opt out of personalised advertising through the following platforms:

You may also visit the Digital Advertising Alliance opt-out portal:

http://optout.aboutads.info/

Using personal information

Personal information may be used to:

  • Process and manage purchases
  • Coordinate shipping and order fulfilment
  • Provide customer service and support
  • Improve website functionality and user experience
  • Assist with warranty and returns processes
  • Send product, service, or promotional updates where permitted
  • Maintain fraud prevention and website security systems

Cookies and tracking technologies

Cookies are small data files stored on your device when visiting the Xallking Australia website. Cookies help improve browsing functionality, remember user preferences, analyse website performance, and support ecommerce features.

Types of cookies we may use:

  • Essential website cookies
  • Performance and analytics cookies
  • Advertising and marketing cookies
  • Social media and embedded content cookies

Users may manage or disable cookies through browser settings, although some website functionality may become limited or unavailable.

For more information about cookies, visit:

www.allaboutcookies.org

Changes to this Privacy Policy

Xallking Australia may update this Privacy Policy from time to time to reflect operational, legal, product, service, or website-related changes. The latest version will always remain available on this page.

Contact us

For questions relating to this Privacy Policy, customer data, support enquiries, or privacy-related concerns, please contact the Xallking Australia team.

Last updated: 25/09/2025