We aim to keep the process clear, fair, and aligned with Australian consumer expectations.

30-Day Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must:

  • be unused or unassembled
  • remain in original packaging
  • include tags, accessories, and included parts
  • show no signs of misuse or physical damage caused after delivery

Proof of purchase is required for all approved returns.

If a return is requested due to customer preference rather than a product fault, a restocking fee may apply depending on the condition of the returned item.

This policy applies to eligible Xallking ergonomic gaming chairs and related gaming furniture products purchased through the official Australian store.

How to Request a Return

To begin a return request, customers must contact the Xallking Australia support team before sending any item back.

Please include:

  • your order number
  • reason for return
  • photos if the product arrived damaged or incorrect
  • your preferred resolution

Our support team will provide return instructions, shipping guidance, and the appropriate return address based on your order location.

Returns sent without prior approval may not be accepted.

Contact: support@xallking.com.au


Damaged, Faulty, or Incorrect Orders

Please inspect your ergonomic gaming chair or furniture order immediately after delivery.

If your order arrives:


  • damaged during shipping

  • faulty on arrival

  • missing parts

  • incorrect compared to your order confirmation

please contact us as soon as possible so our team can assess the issue and arrange a suitable resolution.

Depending on the situation, resolutions may include:

  • replacement parts
  • product exchange
  • repair support
  • partial refund
  • full refund

Providing photos and packaging images helps speed up the assessment process.

Exceptions / Non-returnable Products

Some products cannot be returned unless required under Australian Consumer Law.

This may include:

  • personalised products
  • special-order items
  • clearance products
  • final sale items
  • opened accessories
  • gift cards

If you are unsure whether your order qualifies for returns, please contact our support team before purchasing.

Gaming Chair Exchanges

If you would like to exchange your gaming chair or furniture product for another model, colour, or variation, the fastest option is usually to process a return request and place a new order separately.

Exchange approval depends on:

  • stock availability
  • return condition
  • warehouse inspection results

Popular ergonomic gaming chair models may occasionally sell out during exchange processing periods.

Refund Processing Time

Once a returned product has been received and inspected, our team will confirm whether the refund has been approved.

Approved refunds are processed back to the original payment method.

Depending on your bank or payment provider, refund processing times may vary.

Customers will receive confirmation once the refund has been finalised.

Return Shipping Information

For change-of-mind returns, return shipping costs are generally the responsibility of the customer.

If the product is confirmed to have:

  • manufacturing faults
  • shipping damage
  • incorrect fulfilment
  • major defects

Xallking Australia may cover the return freight costs depending on the assessment outcome.

Large ergonomic gaming chairs and gaming desks may require special courier handling due to packaging size and freight dimensions.


Pre-Order and Back-Order Cancellations

Customers may request cancellation of pre-order or back-order items before dispatch.

Approval depends on:

  • stock allocation status
  • warehouse processing stage
  • freight booking status

To request cancellation, please contact:

support@xallking.com.au

Include your order number for faster processing.


Australian Consumer Rights

This policy operates alongside rights provided under Australian Consumer Law.

Customers may be entitled to remedies including replacement, repair, or refund for products that experience major failures or do not meet acceptable quality standards.

Nothing in this policy limits rights available under applicable Australian consumer protections.


Why Customers Buy from Xallking Australia


Xallking Australia focuses on ergonomic gaming chairs designed for long gaming sessions, workstation comfort, posture support, and modern gaming setups.

Customers across Australia choose Xallking for:

  • ergonomic support systems
  • gaming-focused chair designs
  • adjustable comfort features
  • Australian customer support
  • local warehouse dispatch
  • fast shipping across Australia

Popular ergonomic gaming chair models are designed to support extended sitting sessions for gaming, study, remote work, and content creation.